Balluun is on a mission to transform B2B commerce. Our innovative, multi-tenant SaaS platform powers industry-specific “domains” - B2B social marketplaces - where subscribers (wholesale suppliers and retail buyers) can discover, connect, and transact. We partner with trade associations or trade show organizations to launch each domain with a highly qualified member base, and apply a scalable model to grow members and revenue of each domain.
Our SaaS product seamlessly integrates social media and e-commerce features, and spans across web, and mobile apps. It is a truly unique product that offers fascinating potentials in terms of innovation and growth.
Balluun is looking for passionate Customer Success Managers who can make a direct connection between a customer’s business needs and the Balluun’s solution. This involves determining the appropriate use cases, helping customer’s in their use of the product to drive key processes, linking the changes in business metrics (KPIs) to usage, and ultimately ensuring that customers continue to derive value.
As a Customer Success Manager, you will be responsible for onboarding and retention of your portfolio of customers after the initial subscription sale. You’ll educate customers about new functionalities, best practices, industry developments and increase the value Balluun platform delivers to their organization.