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Technical Account Manager

Balluun is a software-as-a-service (SaaS) growing "start-up" in B2B Commerce. Balluun launches industry specific market networks where B2B wholesale trading partners can connect and engage with each other to grow and expand their business while conducting all transactions securely on an industry relevant social commerce platform.

Found in Silicon Valley, with headquarters in Zürich, Balluun is creating cloud-to-mobile solutions with patented technologies powering business-to-business communities, marketplaces, commerce, and services worldwide that help partners (aka key accounts) increase revenue and audience engagement.

Technical Account Manager/Director is responsible to oversee launch/implementation/operations of and relationship with the assigned set of Balluun's key accounts. The role entails planning, coordination and execution of software and business launch in 30-90 days post sales (this part of the role is somewhat similar in nature to implementation of an enterprise software and related business processes at a corporation), as well as managing on-going business operations and client relationships though a virtual team. The goal is to sustain and grow customer's online marketplace business that is powered by Balluun platform to achieve long-term success for both parties.

Key Responsibilities:

Project/Program Management & Delivery

  • Drive the initial implementation/launch project with the customer and virtual internal team
  • Post implementation, run account's business operation as a program to achieve continued growth
  • Work collaboratively across sales, marketing and customer success functional groups to ensure high performance and business outcomes
  • Proactively look for ways to improve current processes or introduce new optimization approaches
  • Strategic focus and capability to oversee the implementation of business plans but also a willingness and desire to “roll-up-the-sleeves” and execute wherever needed

External Relationship Management

  • Cultivate trusted senior-level relationships to achieve high level of account satisfaction/retention
  • Expand the relationships with existing accounts by being on top of business issues and proposing solutions that meet their objectives
  • Lead quarterly/periodic business review meetings and participate in other senior-level partner and internal meetings

Qualifications:

  • Excellent project and program management skills to analyze complex issues and to develop and implement a relevant and realistic plan
  • Outstanding ability to identify and resolve problems in a distributed, cross-functional team
  • Proven track record of successfully managing client-service focused technical project execution
  • Strong communication, problem-solving and interpersonal skills.
  • Ability to frequently “roll-up-the-sleeves” and execute tactically
  • Ability to collaborate effectively with internal and partner capabilities to meet common goals
  • Good understanding of enterprise applications -- CMS, CRM and marketing automation as well as B2B e-commerce and social media platforms

Requirements:

  • A minimum of 5 years of client or partner management experience working on large, integrated accounts preferably a multi-national one
  • A minimum of 5 years of demonstrated success in project managing an account team in the digital B2B or e-commerce industry
  • A minimum of 5 years of demonstrated success, industry experience, subject matter expertise and account growth within a digital agency, partner engagement enterprise or SaaS environment
  • Bachelor's degree or higher
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